Responsible Gambling at Clubhouse Casino

At Clubhouse Casino, we are committed to providing a safe, fair, and enjoyable gaming environment for all our players in New Zealand. We believe that gambling should always be a form of entertainment, never a way to make money or escape personal problems. This page outlines the tools, resources, and support available to help you stay in control of your gambling activity.

Our Commitment to Responsible Gambling

Clubhouse Casino operates in full compliance with New Zealand gambling regulations and follows the guidelines set out by the Gambling Act 2003. We take our responsibility seriously and actively promote safe gambling practices across all areas of our platform. Our team is trained to identify signs of problem gambling and to provide appropriate support when needed.

Know the Signs of Problem Gambling

Problem gambling can affect anyone, regardless of age, background, or income. It is important to recognise the warning signs early. You may have a gambling problem if you:

• Spend more money on gambling than you can afford to lose
• Borrow money or sell possessions to fund gambling
• Feel anxious, irritable, or restless when not gambling
• Chase losses by continuing to gamble after losing
• Neglect work, family, or social responsibilities due to gambling
• Lie to friends or family about how much time or money you spend gambling
• Use gambling as a way to cope with stress, depression, or other emotional difficulties
• Feel unable to stop or reduce your gambling despite wanting to

If you recognise any of these signs in yourself or someone you know, we strongly encourage you to seek help immediately.

Self-Assessment

Not sure if your gambling is becoming a problem? You can take a free, confidential self-assessment test through the Problem Gambling Foundation of New Zealand at www.pgf.nz. This tool can help you better understand your gambling behaviour and decide whether you need support.

Responsible Gambling Tools at Clubhouse Casino

We provide a range of tools to help you manage your gambling activity. You can access all of these features directly from your account settings or by contacting our support team.

Deposit Limits

Set daily, weekly, or monthly deposit limits to control how much money you add to your account. Once a limit is set, it takes effect immediately. Increasing a limit requires a 72-hour cooling-off period before it becomes active.

Loss Limits

Define the maximum amount you are willing to lose within a set time period. This helps you stay within your budget and avoid chasing losses.

Session Time Limits

Set a maximum duration for your gaming sessions. Once your session limit is reached, you will be automatically logged out of your account.

Reality Checks

Enable regular on-screen reminders that show how long you have been playing and how much you have spent. These prompts help you stay aware of your activity in real time.

Cool-Off Period

If you feel you need a short break from gambling, you can activate a cool-off period of 24 hours, 48 hours, or up to 30 days. During this time, you will not be able to log in or place any bets.

Self-Exclusion

If you believe you need a longer break, you can self-exclude from Clubhouse Casino for a minimum period of 6 months or permanently. During self-exclusion, your account will be suspended, all marketing communications will be stopped, and you will not be able to reopen your account until the exclusion period has ended. To request self-exclusion, please contact our support team at [email protected] or use the live chat feature available 24/7 on our website.

Protecting Minors

Clubhouse Casino strictly prohibits gambling by anyone under the age of 18. We verify the age and identity of all players during the registration process. If you share a device with minors, we strongly recommend using parental control software to prevent access to gambling websites.

Recommended parental control tools include:

• Net Nanny
• CYBERsitter
• GamBlock

If you suspect that a minor has accessed our platform, please contact us immediately at [email protected].

Support Organisations in New Zealand

If you or someone you know needs help with problem gambling, the following organisations provide free, confidential support in New Zealand:

Problem Gambling Foundation of New Zealand

The Problem Gambling Foundation offers counselling, support groups, and helpline services across New Zealand.

• Website: www.pgf.nz
• Helpline: 0800 664 262 (available 24 hours a day, 7 days a week)

Gambling Helpline New Zealand

The Gambling Helpline provides free, confidential advice and support for people affected by gambling harm.

• Website: www.gamblinghelpline.co.nz
• Phone: 0800 654 655 (available 24 hours a day, 7 days a week)
• Text: 8006

Lifeline New Zealand

Lifeline provides crisis support and counselling for people experiencing emotional distress, including issues related to gambling.

• Website: www.lifeline.org.nz
• Phone: 0800 543 354 (available 24 hours a day, 7 days a week)

Te Ara Whitiora — New Zealand Council on Problem Gambling

• Website: www.ncpg.org.nz

Tips for Gambling Responsibly

• Set a budget before you start playing and stick to it
• Only gamble with money you can afford to lose
• Treat gambling as entertainment, not as a source of income
• Take regular breaks and do not gamble for extended periods
• Do not gamble when you are upset, stressed, or under the influence of alcohol or drugs
• Balance gambling with other leisure activities
• Never chase your losses
• Keep track of the time and money you spend gambling

Contact Our Responsible Gambling Team

Our dedicated responsible gambling team is available around the clock to assist you with any concerns or to help you activate any of the tools described on this page.

• Email: [email protected]
• Live Chat: Available 24/7 on our website

We take all responsible gambling requests seriously and will respond promptly to ensure your wellbeing is protected.

Last updated: June 2026